PaymentsPayment can be made by major credit cards (Visa, MasterCard, Amex. However, please note that a credit card surcharge may apply, please contact the branch you are hiring from if you require further information). One of these is required at the hire car pick-up to cover the contractual obligations and the Insurance Excess as covered in the Vehicle Rental Agreement. We cannot accept Debit Cards. Payment is required at the commencement of the hire. Payment by any other method will be accepted only by prior arrangement.
Refund PolicyWhen a booking is cancelled more than 7 days in advance of the booking a full refund will be given less the deposit charged.
Where a booking is cancelled less than 7 days in advance a 50% refund will be given.
Where a booking is cancelled less than 1 day in advance a charge of a minimum 3 days hire or 50% of the booking, whichever is the greater, will be made.
Pick Up and DeliveryWe offer a courtesy pick up service from any location within 5kms of our Office. This service is only available during normal business hours and outside of these times only by prior arrangement, where an additional fee may be charged.
Licence RequirementThe minimum age for car hire is 21 years and all drivers must have a non-provisional licence written in English or if in another language, accompanied by a certified English translation. There is no charge for additional drivers, however all drivers wishing to drive the vehicle must present their driving licence at the time of hire.